Shreya Gupta - Product Strategist

About01 / 06

I build products that solve real problems - not features looking for a use.

MBA candidate (PGP Rise, Cohort 5) at Masters' Union, with cross-sector experience spanning travel-tech, e-commerce, auto-aftermarket supply chain, D2C retail, and hospitality.

My strength is 0→1 product strategy - moving from a messy problem space to a validated, executable roadmap. I'm obsessed with how trust and access unlock markets for underserved communities - the insight behind Mitram.

01

Product Strategy

Persona development, competitive analysis, 0→1 roadmapping

02

User Research

Qualitative interviews, pain-point mapping, iterative validation

03

GTM Planning

Success metrics, channel strategy, launch sequencing

04

Data & Analytics

Excel, SQL, Tableau - insight-to-decision pipelines

05

Design Thinking

Wireframing and UI/UX mockups in Figma

06

Generative AI

Certified GenAI practitioner - Outskill, 2026

Selected Work02 / 06

Things I've built & shipped.

★ Head ProjectActive

Sunwai

Citizen Grievances App

A citizen-first grievance platform that lets people file civic complaints in their own language, verifies action through site visits, and automatically escalates unresolved complaints when action is ignored for 24 hours.

Civic TechGrievance RedressalMultilingual FilingAuto-Escalation

View prototype →

★ Featured01Active

Mitram

India's first senior-assisted travel platform

A standalone platform addressing the trust, accessibility, and safety needs of elderly travellers in India. I owned the full 0→1 lifecycle - from user research to GTM planning.

Product StrategyUser ResearchGTM0 → 1

Open case study →View website →

Product brief

TYPEStandalone platform

STAGE0 → 1 Discovery

CORE PERSONAS2 defined

NORTH STARTrust & repeat use

MY ROLEFounder / PM

AWARDBest Problem Identification - Masters' Union Demo Day 2026

02Shipped

Cleartrip · Flipkart

Hotels portfolio · Big Billion Days

Owned the highest-revenue Goa hotels portfolio, then expanded to Maharashtra - turning user insights and stakeholder alignment into measurable revenue.

15%

CSAT ↑

10%

Revenue uplift

₹25L

Incremental revenue driven

▲#1 revenue portfolio · Goa hotels

03Completed

ReSpare Ops

Auto-aftermarket supply chain research

At ReSpare's Founder's Office - mapped inefficiencies across 50+ workshops and designed a multi-hub inventory model.

50+

Workshops

30%

Order accuracy ↑

90%

Fulfilment via multi-hub model

OperationsSupply ChainB2B

Experience03 / 06

Where I've worked.

Oct 2025 - Now
Gurugram

Founder

Founding

Mitram · Senior-Care Travel-Tech

Took the product from 0→1, owning everything from problem discovery through GTM planning.
Ran user research, built personas, and conducted competitive analysis to define core user needs.
Defined product requirements and mapped user journeys for the elderly-traveller experience.
Set GTM strategy and core product metrics; won Best Problem Identification at Masters' Union Demo Day 2026.

Product ManagementUser ResearchProduct StrategyGTMCompetitive Analysis

Nov 2025 - Feb 2026
Gurugram

Founder's Office

Operations

ReSpare

Led research across 50+ workshops to surface operational inefficiencies and pricing fraud.
Identified 2-4 hrs/day of lost time per workshop and shaped operations strategy to address it.
Improved order accuracy by 30% through process and system fixes.
Enabled 90% fulfilment by building a multi-hub inventory model and onboarding suppliers.

Business ResearchOperations StrategyProcess OptimizationSupply ChainVendor Management

Jan 2024 - Oct 2025
Delhi NCR

Operations Executive

Strategy

Swadeshi Way · YC W'21

Reduced operational expenses by 15% by developing cost-saving strategies with senior management.
Improved productivity by 10% through performance-metric analysis and KPI tracking.
Eliminated recurring operational inefficiencies across cross-functional workflows.
Led cross-functional initiatives that improved process efficiency by 25%.

Business StrategyProcess ImprovementBusiness OperationsPerformance ManagementBusiness AnalysisCross-functional LeadershipCost Optimization

Nov 2022 - Dec 2023
Mumbai

Business Development Manager

Business Dev

Cleartrip · Flipkart

Increased client satisfaction by 15% and delivered 10% revenue growth worth ₹25L+.
Achieved a 30% proposal win rate, securing contracts worth ₹8Cr+.
Led sales growth during Flipkart's Big Billion Days, driving the highest-revenue Goa hotels portfolio.
Expanded operations to Maharashtra, driving the highest room nights across regions.

Business DevelopmentClient RelationsRevenue GrowthSales StrategyContract NegotiationCustomer InsightsAccount Management

2022
Noida

Department Manager

Leadership

Pantaloons · Aditya Birla Fashion

Led a team of 50+ staff, achieving 95% of departmental targets.
Streamlined operational processes in partnership with store leadership.
Achieved 100% completion of critical daily tasks and maintained 98% merchandising audit scores.
Ensured operational compliance and a consistent customer experience.

Team LeadershipPeople ManagementStore OperationsProcess ImprovementRetail OperationsPerformance Management

2021
Hyderabad

Industrial Training

Hospitality

Taj Falaknuma Palace

Completed 360+ training hours across Front Office and Housekeeping.
Shadowed Duty Managers to learn hospitality operations best practices.
Coordinated ₹1L+ in supply orders.
Facilitated 100+ bookings, including rooms, car rentals, and flights.

Hospitality OperationsFront Office OperationsVendor CoordinationBooking ManagementCross-functional Coordination

Education & Credentials05 / 06

01 · Masters' Union

Master of Business Administration (MBA)

PGP Rise · Cohort 5

2025 - 2026 · Gurugram, India

An industry-driven MBA focused on product strategy, business problem-solving, data-backed decision-making and growth.

Product Management Club member
Worked across product strategy, user discovery, PRDs, product teardowns and metrics
Applied strategy, analytics and finance frameworks to live business problems
Built Mitram, a senior-assisted travel platform, from problem discovery to PRD and prototype
Winner, Yes Madam Case Study Challenge 2026
Best Problem Identification, Masters' Union Demo Day 2026

Focus:Product StrategyBusiness StrategyData-Driven Decision MakingGTMProduct Development

02 · SDA Bocconi Asia Center

Executive MBA

Global Immersion

2026 · Milan, Italy

An international business immersion focused on strategy, innovation, luxury brand management and sustainable business models.

Studied competitive differentiation through Ducati's business model
Explored circular business models and sustainability as drivers of competitive advantage
Studied the Iceberg Model of symbolic value and premium brand positioning
Gained insights into luxury brand management through Ferrari's manufacturing and customer experience
Applied scenario planning to decision-making under uncertainty
Engaged with global faculty and industry leaders across strategy, innovation and leadership
Strengthened cross-cultural collaboration through international classroom and industry interactions

Focus:Strategic PlanningScenario PlanningLuxury Brand ManagementPositioningDesign ThinkingSustainable Business StrategyBusiness Model Innovation

03 · IHM Lucknow

B.Sc. Hotel Administration & Tourism

2019 - 2022 · Lucknow, India

Built a strong foundation in operations, service design, customer experience and people management through hospitality education and industry exposure.

Developed practical understanding of hospitality operations and service management
Built experience across front office, housekeeping and guest-facing operations
Strengthened communication, leadership and team coordination skills
Complemented classroom learning with industry training at Taj Falaknuma Palace, Hyderabad

Foundation:OperationsService DesignCustomer ExperiencePeople ManagementHospitality

Certifications & Additional Credentials

Generative AI Mastermind

Outskill

2026

LLM Fine-TuningAgentic WorkflowsGenerative AI

Google Data Analytics Professional Certificate

Google

✓ Done

Data AnalysisAnalyticsData-Driven Decision Making

Claude Code in Action

Anthropic

2026

AI-Assisted Software DevelopmentFeature BuildingDebugging

Shreya
Gupta

I build products that solve real problems - not features looking for a use.

Things I've built & shipped.

Sunwai

Mitram

Cleartrip · Flipkart

ReSpare Ops

Where I've worked.

Founder

Founder's Office

Operations Executive

Business Development Manager

Department Manager

Industrial Training

What I bring to the table.

Master of Business Administration (MBA)

Executive MBA

B.Sc. Hotel Administration & Tourism

Let's build something meaningful together.